The entire concept for Flexado was forged out of a very common struggle: the stark reality of furnishing your first place after university. When I first got the keys to my own apartment—my first time living completely on my own—I was instantly excited, but that excitement faded fast when all I found was a mattress on the floor and a few basic essentials. As I shopped around for everything else I needed to make that small space a true home, I was constantly frustrated by two things: the high, non-sensical markups on essential goods and the restrictive nature of retail discounts that only allowed me to use one coupon at a time. I desperately wished for a store that genuinely had my best interest at heart, where I could find quality home essentials at fair prices and, most importantly, where the discounts actually stacked. That feeling of wanting a better, fairer way to build a home is the entire premise behind Flexado. We started this company to be the store that I desperately needed back then, committed to honest pricing and stackable deals—like our current 25% OFF with code LAUNCH25 and BUY 2 GET 1 FREE. We stand so firmly behind our commitment that we created the Flexado Fair Price Guarantee: if you find the exact product somewhere else for a lower cost, we will match the price, refund the difference, or offer you a gift card. Everyone deserves to turn a bare apartment into a beautiful, functional home without the financial stress.

At Flexado, your satisfaction is our priority. If you are not completely happy with your purchase, we are here to help. You may return items within 30 days of delivery as long as they are unused, unworn, and in their original packaging with all tags attached. Proof of purchase such as your order number or receipt is required. Certain products cannot be returned for hygiene and safety reasons, including undergarments, personal care items, and clearance or final sale items.

To initiate a return, contact us at Support@flexadostore.com with your order number and reason for return. We will provide you with a return authorization and shipping instructions. Once you receive authorization, ship the item back to us within 7 days. Customers are responsible for return shipping costs unless the product arrived damaged or incorrect.

We recommend using a trackable shipping method, as we cannot be responsible for items lost in transit. Once we receive and inspect your returned item, we will notify you of approval or rejection of your refund. Approved refunds will be processed within 5–10 business days to your original payment method. Shipping fees paid at checkout are non-refundable. If you wish to exchange an item for a different size, color, or product, please follow the return process and place a new order for the replacement item. If your order arrives damaged or incorrect, contact us within 48 hours with photos so we can arrange a replacement or refund at no extra cost to you.

At Flexado, we’re committed to getting your order to you quickly, safely, and at the best possible rates. All orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or holidays will be processed on the next business day. If a delay occurs due to high demand, supply issues, or other unforeseen factors, we’ll notify you promptly via email.

Shipping costs are calculated at checkout based on your location, order weight, and selected shipping method. Estimated delivery times are as follows: domestic (Canada and United States) 2–7 business days, and international 7–14 business days.

Please note that delivery times are estimates and may vary due to courier delays, customs inspections, or other circumstances beyond our control.

Once your order ships, you’ll receive a confirmation email with tracking information. Please allow up to 24 hours for the tracking link to update. We ship to most countries worldwide, but international orders may be subject to customs duties, taxes, or additional fees — these are the responsibility of the customer. Flexado is not responsible for delays caused by customs.

Please double-check your shipping address before completing your purchase. Flexado is not responsible for lost or undelivered packages due to incorrect or incomplete addresses provided by the customer. If your package is lost in transit, contact us so we can assist in filing a claim with the carrier.

If your order arrives damaged, please notify us within 48 hours and include photos of the damage. We’ll work quickly to resolve the issue and ensure your satisfaction.

For any questions about shipping or order status, please contact us at Support@FlexadoStore.com

Welcome to Flexado. By accessing or using our website (flexadostore.com) and purchasing products from us, you agree to the following Terms and Conditions. Please read them carefully before using our services.

Flexado is a home goods store offering high-quality products for your home at affordable rates. By using our website, you confirm that you are at least 18 years old or have the consent of a parent or guardian. We strive to ensure all product descriptions, images, and prices are accurate. Prices are displayed in USD and are subject to change without notice. Discounts, promotions, and sales may be subject to additional terms.

All orders are subject to availability and acceptance. Payment must be made in full before shipping. We accept Visa, Mastercard, and PayPal. Flexado reserves the right to refuse or cancel any order for reasons including product availability, pricing errors, or suspected fraud.

Shipping costs and estimated delivery times will be displayed at checkout. We are not responsible for delays caused by courier services, customs, or unforeseen circumstances. International orders may be subject to customs duties and taxes, which are the responsibility of the customer.

We accept returns within 30 days of delivery for unused, unworn items in original packaging. Refunds or exchanges will be processed once the product is inspected. Certain items such as clearance, personal care, or custom products may be non-returnable. Please see our Return Policy for full details.

All content on this site — including text, images, logos, and designs — is the property of Flexado and may not be reproduced or used without permission. Flexado is not liable for any damages arising from the use or misuse of our products. Always follow product instructions and use items as intended.

We respect your privacy. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information. Flexado reserves the right to update these Terms and Conditions at any time, with changes posted on this page.

For questions about our terms and conditions, contact us at Support@FlexadoStore.com

As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.

Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.

If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.

1. What products do you sell?
Home essentials, decor, furniture, and many more home products. 

2. How do I place an order?
Simply browse our collections, select the items you want, choose your size or specifications, and add them to your cart. When you’re ready, proceed to checkout and follow the prompts to complete your purchase.

3. What payment methods do you accept?
We accept major credit cards such as Visa, Mastercard, American Express, as well as PayPal and other secure payment options at checkout.

4. How much does shipping cost?
Shipping costs vary based on your location, order size, and shipping method selected. You can see the exact shipping fees during checkout before you finalize your order.

5. How long will my order take to arrive?
Orders are processed within 1–3 business days. Domestic delivery usually takes 2–7 business days, while international shipping may take 7–14 business days. Delivery times can vary due to courier services and customs.

6. Can I track my order?
Yes! Once your order ships, we will send you a confirmation email with a tracking number. Please allow up to 24 hours for the tracking information to update.

7. What is your return policy?
You can return unused and unworn items within 30 days of delivery, in their original packaging with all tags attached. Some items like undergarments, personal care, and final sale products are non-returnable. Please see our full Return Policy for details.

8. How do I return or exchange an item?
Contact our customer support at Support@flexadostore.com with your order number and reason for return or exchange. We’ll provide instructions and a return authorization if applicable.

9. What if my order arrives damaged or incorrect?
Please contact us within 48 hours of receiving your order with photos of the issue. We will arrange a replacement or refund at no extra cost to you.

10. Do you ship internationally?
Yes, we ship to most countries worldwide. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer.

11. Can I change or cancel my order after placing it?
Orders are processed quickly, so changes or cancellations can only be made within a short window after ordering. 

12. How can I contact customer service?
You can reach us at Support@FlexadoStore.com or through our website’s contact form. We aim to respond within 24–48 hours.

At Flexado, we stand behind our Fair-Price Guarantee. If you find the exact same product being sold elsewhere for less, we’ll make it right by either matching the competitor’s price, refunding the difference if you’ve already purchased, or providing you with a discount code for your next order. To claim your guarantee, simply email us at Support@flexadostore.com.